Terms of service

OVERVIEW

Welcome to Venzali! The terms "we", "us" and "our" refer to Venzali. Venzali operates this store and website, including all related information, content, features, tools, products and services, to provide you, the customer, with a curated shopping experience (the "Services"). Venzali is powered by Shopify, which enables us to provide the Services to you.

The following terms and conditions, together with any policies referenced herein (these "Terms of Service"), describe your rights and responsibilities when using the Services.

Please read these Terms of Service carefully, as they contain important information about your legal rights, and cover topics such as warranty disclaimers and limitations of liability.

By accessing, using, or interacting with our Services, you agree to these Terms of Service and our Privacy Policy. If you do not agree, you must not use or access our Services.

SECTION 1 – ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you have reached the age of majority in your country of residence, and that you consent to allow any minor dependants to use the Services on devices you own, purchase, or otherwise control.

To use the Services, you may be asked to provide certain information such as your email address, billing, payment, and shipping information. You represent and warrant that any information you provide is accurate, current, and complete.

You are solely responsible for securing your account credentials and for all activity on your account. You may not transfer, sell, assign, or license your account to any other person.

SECTION 2 – OUR PRODUCTS

We have made every effort to display our products and services accurately. However, colours or product appearance may vary depending on your device and settings.

We do not warrant that the appearance or quality of products purchased will meet your expectations or match the display in our online store.

All product descriptions are subject to change at any time without notice. We reserve the right to discontinue products at any time and limit quantities per person, region, or jurisdiction.

SECTION 3 – ORDERS

When you place an order, you are making an offer to purchase. Venzali reserves the right to accept or refuse your order for any reason. Your order is not accepted until Venzali confirms acceptance. We must receive and process your payment before your order is accepted. Please review your order carefully before submitting it, as Venzali may not be able to process cancellation requests once an order has been accepted.

Your purchases are subject to return or exchange solely in accordance with our Refund Policy.

You represent and warrant that your purchases are intended for personal or household use and not for commercial resale or export.

SECTION 4 – PRICING AND BILLING

Prices, discounts, and promotions are subject to change without prior notice. The price charged is the price in effect at the time the order is placed and stated in your order confirmation. Unless stated otherwise, published prices exclude taxes, shipping, handling, customs, or import charges.

We may offer promotions from time to time that affect pricing and are governed by separate terms. Where there's a conflict between promotion terms and these Terms of Service, the promotion terms prevail.

You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases. You represent and warrant that (i) the payment card information you supply is true and complete, (ii) you are duly authorised to use the payment card, (iii) charges will be honoured by your card issuer, and (iv) you will pay the stated prices, including shipping and handling charges and any taxes.

SECTION 5 – SHIPPING AND DELIVERY

We are not liable for shipping and delivery delays. All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by carriers, customs processing, or circumstances outside our control. Once we transfer products to the carrier, title and risk of loss pass to you.

For full details on shipping costs, delivery times, and our fulfilment process, see our Shipping Policy.

SECTION 6 – INTELLECTUAL PROPERTY

Our Services, including but not limited to all trademarks, brands, text, images, graphics, product reviews, video and audio, and their design, selection, and arrangement, are owned by Venzali, its affiliates, or licensors and are protected by intellectual property laws of the United Kingdom and internationally.

These Terms permit you to use the Services solely for personal, non-commercial use. You may not reproduce, distribute, modify, publicly display, publish, store, or transmit any material from the Services without our prior written consent. All rights not expressly granted are reserved by Venzali.

Venzali's names, logos, product and service names, designs, and slogans are trademarks of Venzali or its affiliates. You may not use these trademarks without Venzali's prior written consent. Shopify's name, logo, product and service names, designs, and slogans are trademarks of Shopify.

SECTION 7 – OPTIONAL TOOLS

You may be given access to third-party tools as part of the Services, over which we have no control or oversight. We provide access to such tools "as is" and "as available" without any warranty or endorsement. We are not liable for any damages arising from your use of optional third-party tools.

Any use of optional tools through the site is entirely at your own risk. We may also offer new features through the Services in the future, which will also be subject to these Terms of Service.

SECTION 8 – THIRD-PARTY LINKS

The Services may contain links to third-party websites. We are not responsible for the content or accuracy of third-party materials. If you leave the Services to access such sites, you do so at your own risk.

We are not liable for any damages related to your access to third-party websites, or your purchase or use of products or services on such websites. Complaints about third-party products and services should be directed to the relevant third party.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

Venzali is powered by Shopify, which enables us to provide the Services to you. However, all sales and purchases in our store are made directly with Venzali. By using the Services, you acknowledge that Shopify is not responsible for any aspect of sales between you and Venzali. You expressly release Shopify and its affiliates from all claims related to your transactions with Venzali.

SECTION 10 – PRIVACY POLICY

All personal information we collect through the Services is subject to our Privacy Policy, and certain personal information may be subject to Shopify's Privacy Policy. By using the Services, you acknowledge that you've read these privacy policies.

Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services. Information you submit through the Services is transferred to and shared with Shopify and third parties who may be located in countries other than where you live. See our Privacy Policy for more information.

SECTION 11 – FEEDBACK

If you submit ideas, suggestions, feedback, reviews, proposals, or other content (collectively, "Feedback"), you grant us a perpetual, worldwide, sublicensable, royalty-free licence to use, reproduce, modify, publish, distribute, and display such Feedback for any purpose, including commercial use.

You represent and warrant that: (i) you own all rights to the Feedback; (ii) you have disclosed any compensation related to the Feedback; and (iii) your Feedback complies with these Terms. We're not obligated to keep your Feedback confidential, compensate you for it, or respond to it.

You're solely responsible for your Feedback and its accuracy. Your Feedback must not infringe third-party rights and must not contain unlawful, offensive, or harmful content.

SECTION 12 – ERRORS, INACCURACIES AND OMISSIONS

The Services may occasionally contain information that includes typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping costs, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information is inaccurate at any time, without prior notice.

SECTION 13 – PROHIBITED USES

You may only use the Services for lawful purposes. You may not use the Services: (a) for any unlawful or malicious purpose; (b) to violate any international, federal, provincial, or local regulations; (c) to infringe our intellectual property rights or those of others; (d) to harass, abuse, or harm our staff or others; (e) to submit false or misleading information; (f) to send spam or other unsolicited communications; (g) to impersonate another person or entity; or (h) to interfere with or restrict others' use or enjoyment of the Services.

You also agree not to upload viruses or malicious code, reproduce or exploit any portion of the Services, harvest personal information from others, spam or phish the Services, or use automated means or AI tools to access the Services. We reserve the right to suspend or terminate your account at any time if you breach these Terms.

SECTION 14 – AGENTS

14.1 This section ("Agent Terms") applies if you use an Agent to access or interact with the Services. "Agent" means software or a service that acts autonomously or semi-autonomously on behalf of a person or entity, without direct oversight.

14.2 No Agent may access the Services unless it identifies itself at all times and strictly complies with the requirements in Section 14.4. No Agent may use the Services if we've requested that the Agent not do so.

14.3 We may, including through technical measures, restrict whether and how an Agent accesses the Services.

14.4 Agents must: (i) identify in all HTTP/HTTPS requests that the request originates from an Agent, including the Agent's name in the user agent string: "Agent/[agent name]"; (ii) not conceal that access, use, or interactions originate from an Agent; (iii) respond honestly to questions or prompts designed to determine whether interactions originate from a human or a computer; (iv) not circumvent any measures designed to restrict how Agents use the Services.

SECTION 15 – TERMINATION

We may terminate this agreement or your access to the Services at our sole discretion, at any time, without notice. You remain liable for all amounts due up to and including the date of termination.

The following sections survive termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver, Entire Agreement, Assignment, Governing Law, and Privacy Policy.

SECTION 16 – DISCLAIMER OF WARRANTIES

Information on the Services is provided for general informational purposes only. We do not warrant the accuracy, completeness, or usefulness of this information. Any reliance you place on such information is at your own risk.

EXCEPT AS EXPRESSLY STATED BY VENZALI, THE SERVICES AND ALL PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT ANY REPRESENTATIONS, WARRANTIES, OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED. WE DO NOT WARRANT THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE.

SECTION 17 – LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL VENZALI, OUR PARTNERS, DIRECTORS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS, OR LICENSORS, OR THOSE OF SHOPIFY AND ITS AFFILIATES, BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING BUT NOT LIMITED TO LOST PROFITS, REVENUE, SAVINGS, LOSS OF DATA, REPLACEMENT COSTS, OR SIMILAR DAMAGES, ARISING FROM YOUR USE OF THE SERVICES OR PRODUCTS.

SECTION 18 – INDEMNIFICATION

You agree to indemnify Venzali, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any losses, damages, liabilities, or claims, including reasonable legal fees, made by any third party due to (1) your breach of these Terms of Service, (2) your violation of any law or the rights of a third party, or (3) your access to and use of the Services.

SECTION 19 – SEVERABILITY

If any provision of these Terms of Service is deemed unlawful, void, or unenforceable, that provision shall still be enforceable to the fullest extent permitted by law, and the unenforceable portion shall be deemed severed from these Terms of Service, without affecting the validity and enforceability of the remaining provisions.

SECTION 20 – WAIVER; ENTIRE AGREEMENT

Our failure to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site constitute the entire agreement and understanding between you and us and govern your use of the Services, superseding any prior or contemporaneous agreements, communications, and proposals.

SECTION 21 – ASSIGNMENT

You may not delegate, transfer, or assign this agreement or any of your rights or obligations hereunder without our prior written consent, and any attempt to do so shall be void. We may transfer or assign these Terms and our rights and obligations without your consent or notice to you.

SECTION 22 – GOVERNING LAW

These Terms of Service, and any separate agreements whereby we provide you Services, shall be governed by and construed in accordance with the laws of England and Wales. You and Venzali submit to the exclusive jurisdiction of the courts of England and Wales for the resolution of any disputes arising out of or relating to these Terms.

SECTION 23 – HEADINGS

The headings in this agreement are included for convenience only and shall not limit or affect these Terms in any way.

SECTION 24 – CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time on this page.

We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates on our website. It's your responsibility to periodically check our website for changes. Your continued use of or access to the Services following the posting of changes to these Terms of Service constitutes acceptance of those changes.