Shipping policy

Shipping Policy

At Venzali, we believe in full transparency about how your order reaches you. We work with reliable fulfilment partners who ship your order directly to you. This allows us to offer competitive prices without compromising on quality.

Where We Ship

We currently ship across the United Kingdom. Orders to other countries are not currently accepted.

Shipping Costs

Free shipping on all orders.

How Our Fulfilment Works

Venzali operates a direct fulfilment model. When you place an order, it's prepared and shipped directly from our fulfilment warehouse in Yiwu, China — one of the world's largest distribution hubs for fashion goods. This means your order ships straight to your door, without unnecessary middle steps, keeping costs low for you.

Delivery Times

Order cut-off time: 11:00 PM (CET). Orders placed after this time are processed the next business day.
Processing time: 1–3 business days (Monday to Saturday)
Shipping time: 6–9 business days (Monday to Saturday)
Estimated total delivery time: 7–12 business days

Delivery times are estimates and may vary due to customs processing, weather conditions, or carrier delays.

Carriers

We work with reliable international carriers, including:

YunExpress
4PX
ePacket
Royal Mail (last-mile delivery)

The carrier used may vary depending on your location and the size of your order.

Tracking Your Order

Once your order has shipped, you'll receive an email with your tracking number. You can track your shipment via the carrier's website. Please note it may take 3–5 business days for tracking information to update after shipping.

Customs and Import Duties

Orders are shipped via our international fulfilment network. In most cases, there are no additional costs upon delivery. In exceptional cases, customs duties or import taxes may apply. These charges are determined by local authorities and are the customer's responsibility.

Missing Packages

If your package is marked as "delivered" but you haven't received it, please:

Check whether the package was left with a neighbour or at a collection point.
Wait 2 business days — packages are sometimes marked as delivered before they're actually dropped off.
Contact the carrier with your tracking number for an official investigation.
Then contact us at care@venzali.com. We'll open an investigation with our fulfilment partner and find a suitable solution.

We're not liable for packages marked as delivered to an address provided by the customer that were not received due to incorrect address details.

Failed Delivery or Returned Packages

If delivery fails due to an incorrect address, a missed delivery, or another reason, the package may be returned to us. We'll contact you in this case to arrange a new shipment. Please note additional shipping costs may apply.

Delivery Restrictions

We do not ship to PO boxes or addresses not served by our carriers. Certain items may be subject to additional restrictions under regulations or carrier policy.

Delivery Issues

If your order is delayed, damaged, or missing, please contact our customer service team as soon as possible. We'll investigate the issue and work with our fulfilment partners to find a solution.

Changes to This Policy

We may update this shipping policy from time to time to improve our service or comply with advertising platform requirements. The most current version is always available on this page.

Last updated: 24/04/2026