Refund policy

Refund Policy

Return Policy

We want you to be happy with your order. If you're not satisfied for any reason, you can make use of our return policy.

Quick Resolution for Issues

Something wrong with your order? Get in touch — we always aim to find a fast, fair solution.

In many cases, we offer:

A free replacement
Or a partial refund

In some cases, you won't need to send the item back at all.

Return Window

You can return your order within 30 days of receipt. After this period, we unfortunately can no longer accept returns.

Statutory Right of Withdrawal

As a consumer in the United Kingdom, you have the statutory right to cancel your purchase within 14 days of receipt, without giving a reason. Our 30-day return window goes beyond this statutory minimum, giving you extra peace of mind.

Return Conditions

Items must be unworn, unwashed, and unused.
Items must be in original condition, with all tags still attached.
Items must be returned in their original packaging.
You'll need proof of purchase or an order confirmation to start a return.
Returns must first be registered with our customer service team.

Requesting a Return

Contact our customer service team at care@venzali.com or call us on +31 970 102 86146 to request a return. Please include your order number and the reason for the return. We'll then send you further instructions.

Return Costs

Return shipping costs are the customer's responsibility, unless the item is defective or was delivered incorrectly. In that case, we'll fully cover the return shipping costs.

Because we work with an international fulfilment network, returns may be sent to a central processing address.

We recommend always contacting our customer service team first, so we can offer you the most efficient solution.

In some cases, we may offer a partial refund or replacement without requiring you to send the item back.

Faulty or Incorrect Items

Received a faulty, damaged, or incorrect item? Contact us within 7 days of receipt at care@venzali.com. Please include photos of the item so we can process your request quickly.

In this case, we offer a full refund or free replacement.

Non-Returnable Items

The following items cannot be returned for hygiene reasons:

Underwear and swimwear
Earrings and other intimate accessories
Items marked as non-returnable on the product page
Sale items can only be returned if faulty or incorrect.

Refund Process

All returns are inspected upon receipt. Once approved, the refund is processed within 10 days via the original payment method. Depending on your bank or payment provider, it may take a few extra days for the amount to appear in your account.

If more than 15 business days have passed since we approved your return and you still haven't received a refund, please contact us at care@venzali.com.