Privacy policy

Last Updated: 25 April 2026

Venzali operates this store and website, including all related information, content, features, tools, products and services, to provide you, the customer, with a curated shopping experience (the "Services"). Venzali is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal data when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs to the extent of the conflict regarding the collection, processing, and disclosure of your personal data.

Please read this Privacy Policy carefully. By using and accessing the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your data as described in it.

Personal Data We Collect or Process

When we use the term "personal data", we're referring to information that identifies, or can reasonably be linked to, you or another person. Depending on how you interact with the Services and where you live, we may collect or process the following categories of personal data:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.
  • Financial information including credit card, debit card, and other financial account numbers, payment card information, transaction details, and payment confirmations.
  • Account information including your username, password, security questions, preferences, and settings.
  • Transaction information including items you view, add to your cart or wishlist, purchase, return, exchange, or cancel, and your previous transactions.
  • Communications with us including information you include in communications with us, for example when sending a customer service request.
  • Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
  • Usage information including information about your interactions with the Services, including how and when you use or navigate the Services.

Sources of Personal Data

We may collect personal data from the following sources:

  • Directly from you, including when you create an account, access or use the Services, communicate with us, or otherwise provide us with your personal data.
  • Automatically through the Services, including from your device when you use our products or services, or visit our websites, and through cookies and similar technologies.
  • From our service providers, including when we engage them to enable certain technology and when they collect or process your personal data on our behalf.
  • From our partners or other third parties.

How We Use Your Personal Data

Depending on how you interact with us or which Services you use, we may use personal data for the following purposes:

  • To provide, tailor, and improve the Services. We use your personal data to provide the Services to you, including processing your payments, fulfilling your orders, remembering your preferences, processing purchases, returns, and exchanges, and creating a personalised shopping experience.
  • Marketing and advertising. We use your personal data for marketing and promotional purposes, such as sending marketing communications via email, SMS, or post, and displaying online advertisements for products or services.
  • Security and fraud prevention. We use your personal data to authenticate your account, provide a secure shopping experience, and detect and address potentially fraudulent, illegal, or malicious activity.
  • Communicating with you. We use your personal data to provide customer support and maintain our business relationship with you.
  • Legal reasons. We use your personal data to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies.

How We Disclose Personal Data

In certain circumstances, we may disclose your personal data to third parties for legitimate purposes, including:

  • Shopify, vendors, and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfilment and shipping).
  • Business and marketing partners to provide marketing services and advertise to you.
  • When you request or otherwise consent to disclosure of certain information to third parties, such as for shipment of products or via your use of social media widgets or login integrations.
  • With our affiliates or otherwise within our corporate group.
  • In connection with a business transaction such as a merger or bankruptcy, to comply with applicable legal obligations, to enforce applicable service terms or policies, and to protect the Services, our rights, and the rights of our users.

Relationship With Shopify

The Services are hosted by Shopify, which collects and processes personal data about your access to and use of the Services to provide and improve the Services for you. For more information on how Shopify uses your personal data and your rights, see the Shopify Consumer Privacy Policy. Depending on where you live, you may be able to exercise certain rights via the Shopify Privacy Portal.

Third-Party Websites and Links

The Services may contain links to third-party websites or other online platforms. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and other terms. We do not endorse or assume responsibility for such third-party sites.

Children's Data

The Services are not intended for use by children, and we do not knowingly collect personal data about children under the age of majority in your jurisdiction. If you're the parent or guardian of a child who has provided us with their personal data, please contact us using the details below to request deletion.

Security and Retention of Your Data

Please be aware no security measure is perfect or impenetrable, and we cannot guarantee "perfect security". We encourage you not to use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal data depends on factors such as whether we need it to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights below regarding your personal data. However, these rights are not absolute and may only apply in certain circumstances:

  • Right to access/know. You may have a right to request access to personal data we hold about you.
  • Right to delete. You may have a right to request that we delete personal data we hold about you.
  • Right to correct. You may have a right to request that we correct inaccurate personal data we hold about you.
  • Right of portability. You may have a right to receive a copy of personal data we hold about you and to request that we transfer it to a third party in certain circumstances.
  • Managing communication preferences. We may send you promotional emails, and you may opt out at any time via the unsubscribe link in our emails.

If you live in the UK or the European Economic Area, you may also have the following additional rights:

  • Right to object to and restrict processing: You may have the right to ask us to stop or restrict our processing of personal data for certain purposes.
  • Right to withdraw consent: Where we rely on consent to process your personal data, you have the right to withdraw that consent.

You may exercise any of these rights using the contact details below. For more information on how Shopify uses your personal data and your rights, see https://privacy.shopify.com/en.

Complaints

If you have complaints about how we process your personal data, please contact us using the details below. Depending on where you live, you may have the right to lodge a complaint with your local data protection authority. For the EEA, you can find a list of the relevant supervisory authorities at https://edpb.europa.eu.

International Transfers

Please note we may transfer, store, and process your personal data outside the country in which you live.

If we transfer your personal data out of the European Economic Area or the United Kingdom, we will rely on recognised transfer mechanisms such as the European Commission's Standard Contractual Clauses, or equivalent contracts issued by the relevant UK authority, unless the data transfer is to a country deemed to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We'll post the revised Privacy Policy on this website, update the "Last Updated" date, and provide notice as required by applicable law.

Contact Details

Venzali
Email: care@venzali.com
Phone: +31 970 102 86146
Office Address: 128 City Road, London, EC1V 2NX, United Kingdom
Company Name: WEISBERG LLP
Company Registration Number: OC456182

Customer Service: Monday to Sunday, 9:00 AM – 6:00 PM (CET)
We aim to respond within 24 hours.

For the purposes of applicable data protection legislation, we are the data controller of your personal data.